My Preferred Dealer

General FAQ

General FAQ

How do I unsubscribe from STIHL emails?

To unsubscribe from STIHL emails, please click the "Email Preferences" link at the bottom of your STIHL email communication.

Why are STIHL products orange?

According to Dr. Nikolas Stihl, in the early days of STIHL the products were colored a dark red. In the early 1970s it was decided that STIHL needed a more modern look and several branding changes were made. One was to change the color to a more dynamic, bright and modern color choosing orange. Other changes included changing the logo and creating a specialized typeface. The orange over grey combination is now a registered trademark of STIHL.

I’ve come across counterfeit STIHL products or parts. How do I report them?

Please visit and submit a report. We also encourage you to contact us directly here at STIHL.

My instruction manual says not to run the product at full throttle for the first 2 to 3 tanks of fuel mix. Why is this?

This can cause internal engine damage. STIHL recommends that you do not run your engine at wide open throttle without a load. A blower is under a load at all times, a trimmer is under a load as long as the trimmer head is in place and the line is to the correct length. A chainsaw is under a load when the bar and chain are in a cut.

I have a design idea - who can I submit it to?

Please contact STIHL to request a STIHL submission packet.

If I can't get part lists online who can I contact?

Please contact your local STIHL Dealer for spare parts assistance or call 1-800-GO-STIHL and select option 2.

How do I become a certified STIHL technician?

STIHL only provides technical training to our Dealers and their employees. For more information, please visit our Professional Training page.

Does STIHL make lawn mowers?

Yes. STIHL offers lawn mowers, powered by Lithium-Ion battery technology. Our lawn mowers are lightweight, quiet and ready to run with a simple squeeze of a trigger. Best of all, these mowers produce zero exhaust emissions, making it an environmentally responsible way to take control of your environment. Powered by swappable 36-volt Lithium-Ion batteries, our battery-powered lawn mowers deliver great cutting power and long run times. They’re also extremely quiet and compact, ideal for small lawns and noise-restricted areas.

How do I know if my unit was involved in a recall?

Please go to the STIHL Recall Webpage to see if your unit is listed. If it is part of the recall please take it to any authorized STIHL Dealer.

Why doesn't STIHL provide SRP on their website?

Dealers are privately owned, and they have total control on how pricing is set. STIHL Inc. sells equipment and parts to only 11 companies in the U.S., those being our branches and distributors. They, in turn, sell to the Dealers in the territories they service. Once the Dealer purchases the equipment or parts, he owns them and can price them however he feels appropriate. The branches and distributors provide an SRP list to the Dealers, which can vary for each territory. However, as the Dealers are privately owned, they can choose to follow the MSRP list or price the items at their discretion. 

Why doesn't STIHL sell online?

Our business operates under different guidelines for quite a few reasons, not the least of which are liability and warranty issues. Authorized full-line STIHL servicing Dealers are required to unpack, prep and test every unit they sell. They then take the customer through a short training session on the parts and controls of the unit both for their safety and protection as well as for familiarity of the power tool in question. This practice also supports our authorized full-line STIHL servicing Dealers, who are required to service, as well as sell, the product. Parts are also only ordered through Dealers for the aforementioned reasons as well as part familiarity and any exchange issues that may arise. It's a lot easier to deal with a living person at a Dealership who can expedite the resolution of an issue despite the inconvenience of actually having to travel to the Dealer location, a procedure that the internet admittedly eliminates. Still, this hands-on approach has continued to serve our company efficiently and well, even with the internet now several decades along.

Does STIHL sell factory seconds or refurbished trimmers, blowers or chainsaws?

STIHL Inc. does not sell or refurbish products.

Why can I not download parts lists for my STIHL products?

STIHL Inc. does not release IPLs (Illustrated Parts Lists) to anyone except authorized Dealers, technicians and distributors of our products. This approach provides the end user, in working through an authorized STIHL Dealer, the best opportunity for product performance and maintenance. Please see your local authorized STIHL Dealer for assistance in looking up parts. Parts lists have been constantly changing from the point at which your unit was first produced. By consulting your local STIHL Dealer, he will help ensure that you receive the correct part the first time.

How can I register my STIHL product?

It is the Dealer's responsibility to register the product with the customer before the customer leaves the store. The Dealers have their own service website for this purpose as well as for technical and parts look-up issues. This is why we do not offer a website for this purpose for customers. There are several specific questions that must be agreed upon by both the Dealer and the customer, such as proper instruction in the safe operation of the outdoor power equipment, and also to ensure that the proper instruction manual, tools and safety equipment have been offered to or received by the customer at the time of sale. Your sales receipt will help us identify the date of purchase if the unit has not yet been registered.

I have a complaint about my Dealer. What can I do?

Please contact STIHL. Be sure to include a brief description, Dealer name, city and state.

What month does STIHL introduce new models?

STIHL does not release new products at a specific time of year. They are introduced when they become available.

When does STIHL put their products on sale?

STIHL Inc. does not offer specials or discounts. We sell to 12 different distributors throughout the country who in turn set up and supply Dealers within their respective territories. These distributors offer promotions throughout the year. You will need to check with your local authorized STIHL Dealer for any specials or promotions. As a rule, trimmer and blower promotions are in the spring and early summer and chainsaw and blower promotions are offered in the late summer and fall.

Does STIHL make a snow blower?

STIHL does not produce a dedicated snow blower. However, our STIHL PowerSweep™ attachment available for the STIHL KombiMotor and YARD BOSS® units is ideal for removing water and light snow from hard, flat surfaces. In addition, our handheld and backpack blowers are suitable for light snow removal if the snow accumulation is not too great.

How do you pronounce the name STIHL?

Our name is pronounced exactly like the metal "steel."

What is the correct oil mix for my older STIHL chainsaw, trimmer, or blower?

STIHL recommends a 50:1 mix when using STIHL branded two-cycle mix oil (2.6 oz. of STIHL branded oil for 1 gallon of premium gasoline) on all of our gasoline-powered equipment.

Will a 10% (E10) blend of ethanol hurt my gas-powered STIHL product?

All STIHL gasoline-powered engines can be used with up to a 10% (E10) blend of ethanol in the gasoline/engine oil mix. We also recommend that if a unit will be left unused for more than 30 days that it be stored "dry." This means emptying the fuel tank and then restarting and letting the unit run until all the fuel is consumed and the engine stops. For maximum performance and engine life expectancy, we also recommend using STIHL HP Ultra 2-cycle engine oil.

Note: STIHL recommends use of fuel with no more than 10% ethanol content. Using fuel with greater than 10% ethanol content may cause damage to your equipment and may void your STIHL warranty. Learn More…

What dangers does E15 gasoline pose?

Check out this article to learn everything you need to know about the new ethanol regulations and the harm E15 gasoline can cause your gasoline-powered engines.

Can you send me a calendar?

Please contact your local STIHL Dealer. Calendars are usually available in late November or early December, but supplies are limited. Note that not all STIHL Dealers carry the calendar.

I need a part for my STIHL product. Who do I contact?

Your local STIHL Dealer is the only way to obtain parts for your STIHL product. STIHL normally continues to manufacture repair parts for 10 years after the last production of a product and continues to sell them for as long as supplies last.

I'm from Canada. Does your Dealer locator work outside the United States?

This site is operated by STIHL Inc. located in Virginia Beach, Virginia. The locator has only United States Dealers listed. Click here to visit STIHL Canada's website.

Can I buy STIHL products on your website?

Genuine STIHL products, parts and accessories are only sold through authorized full-line STIHL servicing dealers. Now you can order items at your authorized local STIHL Dealer, right from your computer! STIHL has a large selection of equipment and accessories to choose from, and with STIHL Express, you can ensure all the items you want are in stock and ready to run when you arrive. To find out if your local dealer is participating in STIHL Express use the dealer locator on our website.

How can I get the latest catalog?

You can have one mailed to you or you can view it here.

How can I get an instruction/owner's manual?

Click here to download instruction/owner's manuals or order through your local STIHL Dealer.

How can I get a parts list or service manual?

STIHL parts lists and service manuals are only available to our STIHL-trained technicians and Dealers. Should you have specific technical questions, contact your local STIHL Dealer or call STIHL Customer Service at 1-800-467-8445 and select Option 2.


How do I know that my chain oiler is working correctly?

A good test to determine proper oiling of the bar and chain assembly will be to lay a piece of paper or cardboard on the ground or a stump. Start the unit and hold it in such a way that the tip of the bar is approximately one foot above the paper. Apply full throttle and see if a thin line of oil appears on the paper. If this occurs, the unit is oiling properly. If your chainsaw is not operating properly, please see your local STIHL Dealer.

Why is the American flag at the bottom of the list and not at the top?

Many people type into their browser. This directs them to the worldwide site managed by our founding company in Germany, ANDREAS STIHL AG & Co., KG. It lists all of the countries with STIHL websites in alphabetical order, and that is the reason why the U.S. website is not listed first. Always enter in your browser to go directly to the STIHL USA website.